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Department of Transport and Main Roads

Annual Report 2016–17

The Department of Transport and Main Roads Annual Report describes the department’s achievements, performance, outlook and financial position for the reporting year against the Strategic Plan. It is a key accountability document and is the main way the department reports on its performance to Parliament and the community.

Publishing the annual report also ensures that the department meets its legislative requirements under the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009.

Customer insights

Successfully rolled out Customer Transformation program

Read about Customer insights

Major Infrastructure

Continued to deliver on the $8.5 billion Bruce Highway Upgrade Program

Read about Major Infrastructure

Passenger accessibility improvements

Developed and implemented Queensland Personalised Transport Horizon

Read about Passenger accessibility improvements

Fast facts

The following key data highlights the diversity of delivery of TMRs activities undertaken for the people of Queensland in delivering against our vision of creating a single integrated transport network accessible to everyone.

$4,295,458,893Total investment in transport infrastructure program
3078Bridges maintained of which309Are timber bridges
$892,668,347Maintenance and operation state transport network
33,353 kmState-controlled roads4991 kmNational network
11Boating facilities built this year costing$11.5 M
$37,617,681Cost for National Disaster Relief and
Recovery Arrangements (NDRRA) works for the year
31 kmCycling infrastructure built this year444 kmCycling infrastructure in Queensland
75,107Driver authorisations4913Transport operating accreditations
3259Taxi licences592Limousine service licences
We helped our customers move337 MTonnes of cargo through our20Declared ports
Over 19,000Ship movements in Queensland portsOver 11,000Ship movements in the ReefVTS monitored region
Across our 59Customer Service Centres we provided
face-to-face services to3.39 M CustomersOur customers conducted7.2 M Transactionsusing online service channels
Through our traffic and travel
information services, our customers made367,500Phone calls3.38 MWebsite visits43,697Twitter posts
5,147,380Vehicles registered232,901Recreational boats registered24,832Personal watercraft registered
3,580,836Driver licences866,194Recreational boat licences170,045Personal watercraft licences
Nearly 178 MPassenger trips on buses, rail, ferry and tram
made within south east Queensland
11,862,563Passenger trips on buses, rail, and air
are made outside south east Queensland
Over 485,000Passengers travel on the south east Queensland
network on average each day
Over 194,887My TransLink app active monthly users
2.6 Mgo cards used in south east Queensland
Over 1,819,649Passenger trips through the Taxi Subsidy Scheme
30%SES/SO women
9.8yrsAverage length of service

Director-General foreword

The past year has been one of challenge and rapid change for TMR and I was really pleased with the way our people reacted. Whether they were confronted by the destruction wrought by Ex-Tropical Cyclone Debbie, had to adapt to new work practices, or were faced with the introduction of new technology, our people rose to the challenge and delivered for our customers.

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