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Stakeholder engagement

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Stakeholder engagement continues to be essential for us to understand and best meet our customers' needs and deliver liveable regions and active cities. Therefore engagement with our customers, community and business stakeholders is a key priority for TMR.

Engagement activities facilitate a gathering of diverse perspectives that can contribute to developing innovative and collaborative solutions. A sample of some of our major engagement work this year is outlined below.

Consultation

In 2016–17, informed by consultation with the public, we made transport easier and more accessible through personalised transport and Fairer Fares public transport zone reforms. We also conducted public consultation and gathered feedback on initiatives to prevent drink driving and road safety education programs. At a regional level, we partnered with local government and engaged early with communities to plan a connected and accessible transport network through the development of our Regional Transport Plans.

To ensure road safety is kept top of mind, we engaged with the Queensland community using a variety of touchpoints. Importantly, we continued to monitor community attitudes towards unsafe behaviour and infringements and used these results to inform the focus of upcoming activities. We looked for opportunities to support initiatives and convey messages that road safety is everyone's responsibility and continued to support community engagement events such as Fatality Free Friday and Queensland Road Safety Week.

We also facilitated road safety discussions online via the Join the Drive website and our social media channels. For example in 2016–17 on our combined social channels we achieved 126,784,338 impressions – that is the number of times our page's content was displayed on Facebook.

The innovative Co-Lab Youth Road Safety Challenge is an example of how the department has used community engagement for best results. The initiative brings creative young people together to design road safety messages that cut-through to their peers. Over 12 months, this program has generated two engaging behaviour change campaigns 'Settle down stallion' and 'Chin up, phone down'.

The campaigns performed above expectations and serve as an excellent example of how co-designing solutions with our stakeholders achieves maximum impact.

The fourth Safer Roads, Safer Queensland Forum, held in December 2016, prompted discussion among stakeholders and outcomes will inform infrastructure and safety initiatives in development.

Following the success of the 2015 Queensland Transport and Roads Investment Program (QTRIP) industry briefing, TMR held informative industry briefings with hundreds of contractors, sub-contractors and suppliers. Positively engaging with stakeholders, the QTRIP briefing highlights key regional projects and provides details on the department's plans for the financial year ahead. This is necessary for industry to inform statewide project delivery and workforce planning.

Customer insights

Another milestone this year was the official opening of the department's Customer Experience Lab. This state-of-the-art, digital meeting and workshop facility provides a space for TMR to conduct qualitative research, engage and interact with our customers and to trial new ideas. So far, 140 focus groups have utilised The Lab.

Neil Scales presents at the Customer Experience Lab official opening

Neil Scales presents at the Customer Experience Lab official opening

Priority partnerships

TMR continues to be an active contributor to the Indigenous Partnerships and Government Champion Program. Informing the development of key Indigenous strategies and government policies, TMR also supports the Director-General in his role as Government Champion for the Woorabinda community, progressing community priorities and addressing barriers to effective service delivery.

The Director-General works closely with key stakeholders through the Stakeholder Consultative Committee. These quarterly meetings bring together a diverse mix of representatives, identified as being key stakeholders across the broad body of work undertaken by TMR, including construction and transport industries, academia and community advocacy groups.

TMR is committed to being an ‘outside-in' organisation and these meetings are a valuable opportunity for the departmentto engage with community and industry and share organisational priorities and challenges.

The federal government is a key funding partner of QTRIP 2017–18 to 2020–21 which outlines close to $21 billion of investment in transport and road infrastructure (see glossary) over the next four years. TMR continues to engage and collaborate with the federal government, through the Department of Infrastructure and Regional Development, to deliver upgrades across the state-controlled road network.

Through the mature and well established Roads and Transport Alliance, TMR works closely with local government and the Local Government Association of Queensland (LGAQ) to invest in and regionally manage the Queensland road and transport network.

Additionally, TMR participates in a range of councils and associations to improve collaboration around transport initiatives and planning, such as the Transport and Infrastructure Council (see glossary), the Transport and Infrastructure Senior Officials Committee (see glossary) and Austroads/World Road Association.

TMR worked with Building Queensland (BQ) this year to support BQ's role in providing independent advice to the government on infrastructure priorities for the state. This includes BQ's role in developing business cases for transport infrastructure projects and developing an Infrastructure Pipeline for priority infrastructure projects. This positive relationship allows us to continue to promote essential transport projects that drive positive economic and social benefits to the state.

Informed by industry

TMR maintains relationships with a variety of road safety stakeholders including RACQ and the Centre for Accident Road Safety Research – Queensland. These road safety stakeholders are consulted periodically for initiatives that are being developed to gather their input or when outcomes are expected to impact the group or their representatives.

To enable innovative research and knowledge transfer between the department, the Motor Accident Insurance Commission and Queensland universities, the Transport Academic Partnership was formed. The partnership focusses on addressing transport challenges of the future and ensuring informed departmental decisions.

Innovation still plays a vital role for the department, as we continue to embrace change and adapt to our external influences to minimise the impact of disruption. This year, TMR hosted a second MIXr event in March 2017. In the spirit of innovation and diverse thought, the one-day transport event connected our people with industry and other government areas to foster opportunities for collaboration, partnerships and problem solving.

MIXr event in March 2017

MIXr event in March 2017

Solution-based discussions were themed around resolving transport issues and improving research and development outcomes for the department and Queenslanders.

Through major events, such as the delivery of our 20th Engineering Technology Forum and representation at the 2016 ITS World Congress with other key Queensland partners, we are keeping ahead of emerging technology and looking for opportunities to partner with industry and learn from each other, while exploring and developing innovative ideas. Our TMR experts take opportunities to share their knowledge by presenting at these events and also via the Tech Talk series.

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